Protección de envío

I’m really sorry to hear you haven’t received your vacuum or the replacement. I want to assure you that we’ve already sent replacements and have been trying to contact you for several weeks regarding this matter.

Could you kindly check your spam or junk folder for any messages from our team? We want to resolve this for you as quickly as possible and ensure you're completely satisfied with your purchase.

Please feel free to reach out directly if you have any questions or need further assistance.

Best regards,
Ellen
Backvac

Thank you for your feedback! We’re glad to hear that all parts of your order arrived. We apologize for the split shipment and any inconvenience it may have caused. If you need anything else or have further questions, feel free to reach out!

Best,
Ellen
Backvac Team

Thank you for your feedback, and we apologize for the partial shipment. We understand how important it is to have everything included. Please contact our support team at hello@mybackvac.com, and they will get this squared away and send you the missing pump as soon as possible.

Best,
Ellen
Backvac Team