RETURN FORM

How To Return Your Order:

Do not return item(s) prior to approval or prior to reviewing our entire 30-day return policy. We do not accept used products for return.

1. Download our return form HERE and include it in your package.

2. Pack your order: Ensure all items are securely packed in the original packaging with all tags included.

3. Email us at returns@mybackvac.com with the reason for your return and your filled out Return Form (US & International).

4. Put in the subject: Return: [Order Number]

5. Save your tracking number and provide it to us so we can ensure the item has been delivered.
(This will help us provide your refund quicker).
We recommend purchasing shipping insurance in the case of damage, theft, or lost packages during the return.

6. Send your package to our return address using a reliable and trackable service (we are not responsible for lost, stolen or damaged packages during returns):

LOCAL US RETURN ADDRESS - CONTACT SUPPORT:
You can utilize our return service at a base fee of $20 per returned item (deducted from your total refund amount) or utilize your own return service.

If you are unsure of what to do contact our team HERE:
hello@mybackvac.com
(Please do not send returns to our main office address without written permission).

INTERNATIONAL RETURN ADDRESS ONLY: 3F, Building 23, Liandong U Valley, No. 100 Fengbin Road, Liangxi District, Wuxi City, Jiangsu Province

Phone Number: +86 18800586211

Postal Code: 21400

Thank you for choosing Backvac® for your online shopping needs!

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at hello@mybackvac.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve. 

Please follow the instructions to complete your returns.

REMINDER:
(ALL RETURNS ARE THE RESPONSIBILITY OF THE CUSTOMER)

If you are trying to return a product that was delivered and you fraudulently charged back the order with your financial institution under false pretenses- please contact us at legal@mybackvac.com for return information. Please remember we are human and understand things don't always work out. Please contact our team for the return prior, otherwise this is treated as shoplifting/theft. All chargeback orders must be returned in 30 days from the chargeback no exception.